I had set up a client with everything he wanted. He had a nice, new website as well as an email account. He was off and running and had customers right away. He showered me with messages about how happy he was with the site.
One day however, this client calls me asking about his email account. He said he was getting lots of leads, but whenever he responded to those leads via email, he would often not get a response.
[Read more…] about Are Emails Actually Getting Through to Your Customers?